Description: This article is focused on the american express login in which credit professionals worldwide describe how they care for customers and each other. They make a connection with customers. They are happy with their colleagues in the company.
My name is Dan. I’m a credit card professional at the core Center in Brighton. My name is Ambalika. I am in the Gurgaon India center. My name is Frank Horeb. I’m a fraud operator. I Francisco Osama analyst at the American Express.
My name is attended Ingre. I work for American Express in Markham Ontario. My name is Krista. I’m the leader CCP in the RCS network. My name is Donna Coppola and I currently hold the role of customer experience leader in the risk customer servicing Network on a daily basis.
I interact with guard members over the phone and I deal with all the accounts which has credit concern or a return payment. I’m dealing with customers with credit cards and charge cards who have some sort of credit issue of on their accounts.
We handle variety of tasks every day, we support training and coaching, we process fraud claims in my role, I assist them with their interpersonal skills to ensure that they’re providing the extraordinary customer care that our cardmembers expect from the American Express brand as elite CCP description.
My job is usually that I take system escalation calls, I also help out with running stats or if there’s any kind of new compliance, it comes out making sure that everybody is in tune with any kind of new procedures that’s coming out at the moment.
I’m working on a special project which is called a relationship care, your relationship care is important, it’s about recognizing the value of a long term sort of partnership between the card members and American Express.
You have a specialized leadership employed development team, they are always there to help us, to give us training on not only how to provide extraordinary customer service but also how you can grow within the organization.
There are many reward and recognition programs from daily incentive contests to monthly employee recognition, to the prestigious customer service award that recognizes employees from across the world.
American Express looks after its employees, people feel like they want to stay, they’ll get a real expertise and a real knowledge, that will allow them to progress within the company, I’ve been here for 12 years which is a long career.
I like the people I work with, I like the environmentally culture, you can grow, you can develop, you work hard, you can get places, I love working with American Express, because I love the people I work with.
They are very understanding, they are very polite, they are very professional. What I like best about working here is connecting with people whether it’s one-on-one with an employee or it’s with a customer over the telephone. It’s making that human connection and helping them to understand.