Description: The article is about bank of the west login. This is a full review of Bank of the West’s achievements in 2013. Many employees from Bank of the West share their thoughts on some great achievements the bank has been made in 2013.
When I think of 2013, I think of the performance of our businesses, I’m proud of that, we make the emphasis on simple and efficient projects to change our loan origination and servicing platforms, the development of additional sales channels and the development of our insurance business.
We have a rebounding real estate market and that brings us opportunities that for years have been closed off of us. All of those things require people working hard. I’m surrounded and truly privileged to get to be with incredibly bright talented men and women.
The one idea that I want everybody to think about in 2014 is the word agility. We need to use our agility to seek new markets and new channels and new business opportunities, that’s going to set a bank that truly believes its entrepreneurial Park.
Customers want agility, their lives are changing every day, they are facing the digitization of what they’re doing, they want to be able to do it over the phone or they want to be able to do it in person or they want to be able do it on their mobile device, that all requires agility.
Our responsibility is to move with them as they become quicker and faster, we have to become quicker and faster too. I would encourage everybody to think about it in that way. What do you think about my role? It’s about making sure that there’s a cohesive partnership with business 90.
At the end of the day, we want to ensure success for large-scale IT related projects, we laid a lot of groundwork this year, we talked to a lot of people, we made a lot of partnerships, we made a lot of vendor selections. The thing that helped us most is that we were bolstered by the simple and efficient investment from BMPP.
We’re in the process of evaluating and selecting new consumer lending and servicing systems that will provide seamless digital experience and lower our cost of origination. We want to service by reducing our reliance on paper and increase our workflow to create more transparency during the loan process, we want to scale our systems to ebb and flow with the demand of our customers without any friction.
We exist because our clients trust us with their dreams, their goals, their passions and ultimately their futures. We need to deliver solutions that make their futures brighter and their dreams more attainable. It is time for a coffee break, it’s a good time to reflect and think about what I should say in the year-end video.
I could talk about a great GPS results, it is an increase in our participation rate, it is an increase in our diversity score, it is an increase in our communication score. I saw the great energy with the different teams when the GPS results were shared.
I could talk about all the great offerings from the Learning and Development Department with all their courses and programs or I could talk about them from simply getting familiar with the bank’s products to building and leading high-performing teams.
I could talk about all the great networking opportunities at the bank such as the internal mobility event, the employee network groups and the women’s connection events, or I could talk about the expanded presence that NFG has on web West and how we’re going to grow. I think I’m getting ahead of myself, I better start to write these down.
We have insurance offerings nationwide, we’ve built a platform to expand our business and grow our personalized offerings throughout the entire Bank of the West footprint. A lot of time and efforts have gone into the efforts which is planning for implementation of work smart. As we walk into 2014.this will be a key implementation for our organization.
Development and communication of BWI is a five-year strategy document, this has been a large undertaking, a lot of time and efforts have been spent trying to develop our growth strategy and understand what we’re capable of over the next five years.
Convenience banking team has been a key partner for us as we develop the insurance sales center. We will continue to grow and expand those offerings, we will bring on mortgage in the first quarter of 2014 and start offering our insurance solutions to our mortgage customers.
We’ve increased from four to nine direct mail offerings to our consumer direct. Essex and indirect are two new key partners in that area. As I look into 2014, there are many accomplishments that we can be proud of, there’s also a lot of work ahead.
Consumer credit productions supported by direct lending will end the year at 1.5 billion dollars, it makes a 70% increase from 2012 production lines. 2013 also saw the successful formation of the wealth management credit Services team with indirect lending, the sole purpose of that team is to process all wealth management consumer and residential mortgage credit applications.
If consumer lending in its RBG NBD and WMV business partners are going to succeed in 2014, we cannot focus on doing one thing right, we must do many things right, we need to continue to improve our service levels to distinguish us from our peers, we must continue to refer additional sales opportunities back to our business partners, we must successfully leverage our evolving sales channels from mobile digital, our internet channels are needed to complement the RBG branch and wealth management group distribution channels.
Finally we will need to train our bankers to become more consumer product and process experts through the use of the new consumer lending Resource Center located on web. I called to share some of our outstanding results for 2013 and hear about how your group did.
We’ve had a strong performance this year, our total production will be 2.8 billion for the year. Last year at this time our pipeline new production was higher than it ever had been, but in late June, interest rates began to rise and the refinance business dropped dramatically.
What else has been going on in your world? We successfully finalized some large projects including the development of our auto loans, secured platform and the automated online banking enrollment. I’m sure that your mortgage customers are delighted as well.
How about you? 2014 looks very challenging for our NBD team, we’re focused on gaining market share in the home purchase market, we’re driving our marketing messages and products with purchased business as our goal. Is anything new happening in your servicing area?
We made some great progress in consumer product servicing. We moved our insurance tracking relationship to a new vendor and we relocated our collateral function near our consumer loan center operations in Omaha. I’m sure you were happy to have some new neighbors on campus. We love having more of your team in the Omaha campus.
Bank of the West has a thousand employees in the Omaha metro area, the mortgage banking division is positioning itself to be more efficient and compliant in the new year, NBD will be impacted by new regulations beginning in January, but I’m happy to say that hard work by the Dodd Frank has put us in great shape for adjusting with the new rules.
What exciting projects did your team have in store for 2014? Great work has already begun around the auto product, non crime, subprime initiative and the upgrade of our loan origination system. We’re going to be very productive.
What about you? MPD’s launched our simple and efficient project which will drive many process improvements, we will change our loan origination system and add business process management logic to improve our workflow in the future. We are making exciting changes to make a better future.
How do I wrap up 2013? We started out the year wrapping up 2012 with the completion of the first year and with our new auditors issuing the financial statements, I’m proud that all the finance and the business people that were involved in making this happen. Throughout the year, we had the great pleasure of closing the books every month and preparing forecasts and budgets and five-year plans.
We also participated in so many exciting initiatives such as building the securitization capabilities, implementing risk-based pricing for autos, participating in the development of the credit card roadmap, working on correspondent lending non-prime subprime auto, working in coordination with our BMP partners and making simple and efficient initiatives.
I cannot believe that 2013 has already gone, it went by so fast. I think I’ve eaten about 150 salads from this cafe last year, that has to be change in 2014. Securitization, buying statements, scorecards, online banking enhancements, energy and the businesses had a stellar loan production year.
The platform changes we has been investing in are going to bring top-notch processes to our teens and they are going to enhance the customer experience, it is great to see everyone getting excited to learn new tools and processes, knowing that they are going to be responsible for building the environments that will be the foundation for many years to come. I think the road to success is always under construction.
The global people survey told us that employees would like to be kept more informed about our level of client satisfaction, I’m happy to report that Bank of the West has a long rich history of providing superior customer service, it is something we can all be very proud of.
There are a lot of Stern accolades from organizations such as JD Power and Associates, the Reputation Institute, Markup Robe and others. Bank was voted as best private bank by world finance and best midsize bank by Money Magazine.
Our competitors even the larger banks are improving faster than ever before, we must continually look for new ways to get better at meeting the needs of our customers, it’s not the front lines’ responsibility to provide the best service either. Providing an exceptional internal and online customer experience is important.
As we roll into 2014, I need to encourage you to ask your teams and yourself. What am I doing every day to contribute to real customer centricity? As we turn more customers into advocates, we also drive profitability, improve retention and increase sales. I know we will continue to make Bank of the West the best place to bank and work.
What should I say about 2013 in our team? First of all, I am very proud of the NFG risk compliance and collections team and everything we’ve accomplished. I am privileged every day to work with such a strong team of leaders at every level, among the many things accomplished, I could talk about the extensive preparations made for the Dodd-Frank launch or our continued successful credit recalibrations across our different lending channels or the progress we’ve made in building out NFG’s compliance program or the continually strong results delivered by the collections team.
I’m looking forward to 2014, it’s going to be a challenging year, our schedule for scorecards, analytics and origination platform improvements will be demanding, we’ll be tracking the results of the implementation of Dodd-Frank, we’ll have another year of ambitious, net credit loss goals and many other goals for the collections group, but with the team we have, I know we will deliver.
What are your thoughts for the 2013 year? It was an amazing year, we gained approval on a three-year credit card roadmap and we implemented a variety of product and infrastructure enhancements to improve and grow the portfolio.
We went from zero to sixty to design and execute a complex processing agreement while we were piloting our general purpose reloadable prepaid product to support the bank’s new connect banking program. In 2014, we’ll be a pivotal year of change as our card programs continue to grow and expand. We’ll work on the design development and testing of the new chip card program.
The integration of the prepaid product into the current applications and processes will also deliver two new credit and debit card products to support the affluent and mass affluent segments, at the same time we were working through a card conversion from total systems to our debit card processor first data and migrating servicing functions from First Hawaiian Bank to in-house.
I’ll certainly talk about both the indirect sales and marketing team, Essex credit had another great year, we continued our geographic expansion of the auto business, we are now reaching all the way eastward to Pennsylvania, we added six new account managers to our sales team and added a third Auto Regional Manager, we continued to modify and refine our processes to improve our dealer sign up activities, dealer monitoring and account management along with the credit ops and risk groups or planning our brand extension into the non and subprime auto markets.
We had a productive annual sales meeting, we were strategizing with our DFS commercial counterparts on how to build out our dealer floor plan finance offering, real estate loans, purchasing card business and cash management.
Our Essex Credit subsidiary continues to grow and produce a record production volume, we continued to mature our relationships with Costco and the Good Sam division of Camping World. In 2014, we will continue to build out market shares in RV and marine, we will continue to geographically expand our auto business and also initiate and roll out of our non and subprime auto business.
I hope you found it interesting and entertaining. As we finish 2013, I want to say thank you so much for your hard work and dedication, I want to say thank you for the efforts that you put forth every day to serve our customers and our communities, I want to say thank you for helping make the bank a successful and special place to be, I am very grateful for that. I am looking forward to hearing about your success.