Description: The article covers the online complaint process submitted through people’s email addresses, the author especially mentions ditech mortgage service is bad and gives the reasons.
I’m showing that there was an increase in February, as far as the complaint process, when you submit an online complaint through their email address or to say thank you, they’ll send you an acknowledgement letter or email within five days to let you know we’ve got your complaint.
We got your email and we’re going to go ahead and then research it to resolve any issues for you, that’s a written complaint, it will take care of all of that portion.
We’ll get that department, you don’t get a response in writing, because you got to leave originally, submit at your complaint, we have something in writing as well.
When you send that, they have at least 30 days, because I’m looking at screen shots, I have a little complaint at 29, that is a complaint on December 13th, complaints on January 10th, that’s my issue, we’re at the bottom, so I see a red to resolution.
If I’m going out on February, first let me call that up here and take a peek at it, how are these resolution, this one would have gone mailing address.
The first one, explain to your other supervisor, these things are being generated, but they’re not resolved, so when people send out these resolution letter, when the followup with the client, you can’t send the revolution letter, saying that we research the matter, we think we fixed it and we’re saying the resolution, they need to follow back up with the client and tell them what it is that you addressed.
I completely understand where you’re coming from, when you submit a complaint and the written Avenue stuff, how will they respond? When you call in to a customer service centre, we’re going to do whatever we need to go in order to make sure you get what you need whether it’s EE or both.
I think we have talked to chuck touched on this yesterday, when we were talking, they don’t have any verbal contact with their customers, because they’re all responding in writing to any written enquiry or written complaints that they might have gotten.
They’re still with an issue, the issue was never resolved, there’s a clock somewhere along that closet, so regardless of the process and the period, they all have communication with the consumer.