Description: The article covers memorial hermann employee. Some people will describe their memorable days working in the hospital of memorial, their wonderful working experience they have, the response of the patients, all of the parts give the workers and volunteers a sense of pride to be working in a hospital that strives for excellence.
I grew up in Springfield and I didn’t know much about memorial, but unfortunately, about six years ago, I had a family friend who was diagnosed with a brain tumor and very quickly deteriorated, so she did not know who she was, her husband had already lost one wife and now was going to lose another one, so she was admitted here.
I walk into Memorial and I was blown away, I wasn’t even in the room and I could hear how kindly the staff was talking to Linda, Linda wasn’t even responding at that point and that wasn’t one day one shift, it was consistent, it was the neural floor and they were wonderful to her and wonderful to each other.
If I’m going to work at a hospital, I’m going to work at Memorial, so I applied and they wonderfully accepted me on to admission and testing, so that was incredibly memorable for me that I knew nothing of this place.
It was so warm and so wonderful to a person who wasn’t even responding, she wasn’t a VIP, she was not related to anybody and it was a wonderful thing for me to see and it’s where I wanted to be.
My most memorable day here at Memorial Medical Center was October 1999, I came in to work a regular day at work, I had lunch, after lunch, my boss came to me, told me she had some papers for me to fill out, I went back to the office get the papers, I’ve already filled these papers out.
She said she needed us to fill them out again, I felt the papers out, she came back by the time, it took me some time to fill them out and we went back out, Mr. Curtis had this big red and white side since I took off and went to running.
So he came behind me, we went back to the center of the cafeteria, I had family friends co-workers, all they were saying congratulations and he said congratulations Victoria, you won employee of the month.
I couldn’t find words to describe that moment, all I could do was to cry and ask why somebody told me everybody knew that except me. I had no idea, no clues, no hint, nobody dropped anything, not even a win.
I worked with these people every day, but they never said a word, somebody could keep a secret, I worked on 5a gee, I was the charge nurse on three to 11 shift and a number of years ago, I was admitting a patient that had come in with suicidal thoughts and was harming herself by cutting her arms.
She had been abusing drugs and alcohol, she was involved in an abusive relationship and was on the verge of losing her children, her house and was very depressed, it was a very dark place where she was at that time in her life.
She was there maybe four or five days, maybe a week, I hadn’t heard anything about when she had left, I hadn’t heard anything about what had happened to her, then about a year later, I ran into this lady in a store and she had approached me and I was apprehensive at first, because I’m not sure how people would react when they see me in a public area.
But she came up and wanted to thank me for everything that we had and that she had changed her life, had turned it around, had gotten custody of her children back and had bought a house and got out of her abusive relationship.
It gave me a great sense of pride oftentimes and our job, we don’t have the opportunity to see patients after they’ve left, it’s a thankless job, because a lot of times, patients don’t want to be on our floor on the psychiatric floor for many reasons.
So it was good to have somebody appreciate the work that we’ve done for them, when we had a visually impaired couple, I needed to be seen for through the express care, when we got him registered and sent to the back, when they have done seeing the clinical team that came out, nurse followed them and asked if we could call a taxi for them.
Were you going to go? You need no location and stuff, they wanted to go across the street to the walgreens to pick up the prescription, but they didn’t want to pay for a taxi to drop him off there and then pick up another fee for that and then call a taxi again to pick them up.
You can’t walk across six streets, seven or eight lanes of traffic there with no crosswalk, I’ll take you, that’s nice, I have two adults, they’re going to fit my car and I only have a two-door car and they’re visually impaired.
Ian will take it, because he has a four-door car, so my coworker took them across the way there and we got them safe and sound, so they can get their medicine and then they call the taxi from there and went home the memorable part.
That was the nurse that saw the interaction of us, volunteered to take them across the street, turned us in for a gpe unbeknownst to us, you have someone that needs to help, I was raised to help them, that’s what I like to do, whether it’s the patients, co-workers, colleagues, even the UPS man, I stop to tell people they have brake lights out in their cars or trailer lights out, stop to help them change tires, that’s what I like to do.
You know whether I get a reward at that point, so it is the reward to me, I help someone out, I feel good about it, when you get praise from a company, what I think is common courtesy, that’s wonderful, it gives me a sense of pride to be working in a magnet hospital as an establishment that strives for excellence.
That’s important to me, because I want to be a part of something bigger than what I’m doing my job, I feel this whole organization is to make people laugh and that’s what I like to do to ease the stress.
No one likes going to a hospital, no one likes going to a doctor’s office, you’re not feeling good, you don’t want to sit there and listen to the screaming kids or anything like this.
But if I can make you smile in that five minutes, I have you in front of me for registration, I’ve done my job, what’s going to happen to you in that position? You think that you’re doing your best, there’s always room for improvement, so you want to push a little bit harder to reach out, a little bit more to let them know that you do not care that they have to know that you’ve been through something.
You want to think about it in the inside and show it on the outside, the family environment that I work in and how we treat each other is observed by our patients and they see that and they mentioned that you treat each other so warmly, you’re so kind to each other, that makes them feel like they’ll be treated well too.
We all help each other, I am in an environment where I can provide that environment to a patient who’s terrified and who’s coming in and and can make them feel at ease and that makes me very proud to work in memorial.