Description: The article is about fifth third login. The author shares his experience on dealing with Fifth Third Bank. He finds out that one of his bank account is negative and he has to pay all the fees,he solves this problem without paying money.
Recently I discovered that one of my checking accounts was negative and after about a month of fighting with my bank,they finally reversed all the fees associated with the account,I’m going to explain a little bit about what happened and what I did and what I said to make the bank reverse all these fees. I’m going to record off of my computer monitor so some of the images might be a little bit fuzzy,I’m holding the camera with one hand and trying to talk close to the camera.
First of all,when you see something in parentheses that means a negative amount. On August 4th,my count was negative $251,these fees kept accumulating day after day in the amount of $8 per day every time the account is negative. This 24 dollars represented for an accumulation of 4 days when my account was negative,I could show you how it all started there. I have to go back to a different screen.
It all started on the 17th of July when PayPal initiated an $89 withdrawal from my account,my account at the time had something on the order of $19 in some change,but that withdrawal from PayPal left it at negative $69. Immediately the bank charges a $37 overdraft,then all the fees since then are the $8 per day,they charge the fees for having a negative account.
This one says $64,that is the accumulation of 8 days worth of $1.00 fees,you can see these fees up here. It’s at negative two hundred and eighteen dollars. On one of these days I happened to walk into my bank and I made a deposit into a different account and the clerk said did you know that one of your checking accounts was negative? I said no,I didn’t. She did some checking and she printed out a statement and showed that the account was negative on the order of 170 bucks. I forget which day it was,but it was somewhere in this time frame when my account was negative.
That got me a little bit worried and agitated,I did some digging and I found out that the root cause they charged $89 was from PayPal. I got a hold of PayPal and figured out what happened,apparently there was a dormant account in PayPal that was never deleted and should never have been there in the first place.
I got that straightened out,then I contacted my bank and explained what happened and tried to get these fees removed. I got in there,I spoke to the branch manager and she said we would follow the dispute and we would see what happen and we would try to get some of these feeds removed but we probably can’t do all of them.
I said that was not good enough,that was exactly how I said it. I looked her straight in the eye and said that was not good enough,she looked at me and I said quite simply that I didn’t pay banks fees and that was the truth,I did not pay bank fees. I’ve been with Fifth Third Bank for close to 15 years and I did extremely well with not racking up fees at banks. I’m always on top of my accounts,in this particular case I slipped up.
I point-blank told this manager that if you looked in my accounts,you would see that you didn’t make any money off me because I was always on top of my accounts,I didn’t want to pay fees,on the rare occurrence when I got a fee,it was because of a minor miss upon my part and the bank would give you one Feaver versal every year as a courtesy. That was what the manager meant when she told me on this particular visit,they might be able to reverse some of the fees but some of the other ones they probably won’t be able to do much about.
I said that was not good enough,I didn’t tend to pay bank fees and all these fees were going to be reversed. She said that they would file the dispute and saw what happened,finally PayPal admitted their error and on the 5th of August,every single one of these things that says reversed is a payment back to me from the bank.
This is a $24 charge that represents three days at the bank that my account was negative,here’s another three-day period,here is an eight-day period where my account had been negative for 8 days,they racked up $8.00 per day and here’s the original $89 that they originally took out of my account that they transferred back to PayPal. The end result was that it left me a current balance of $19.99. In effect the bank wrecked up all close to 230 dollars in fees and I point-blank told them that I didn’t pay these and they were going to reverse them and they did.
What I’m going to do is that I’m going to go in to fifth third probably tomorrow. Today is Sunday,tomorrow I’m going to close this account and probably close out my other three accounts with Fifth Third Bank. They’re going to say that you’ve been a customer for 15 years what can we do to keep your business? I’m going to tell them point blank about what I think.
When I was speaking to the branch manager,she said that we notified you by mail,we sent notices by mail that your account was negative. In this day and age,some banks will send you a text message when your account is negative. I told this to her that your competitor down the street will send a text message if your account is negative and give you 24 hours to make the account positive.
There’s no reason why Fifth Third Bank can’t do the same,she said that we sent things through the mail and we felt that that was sufficient. If they ask me tomorrow why I’m closing all my accounts,I’m going to tell them that they haven’t kept up with technology,they need to get on the ball as far as making customers be aware of their account status so that mistakes like this don’t compound as they did in my case and end up showing some outrageous amount on accounts. I’ve shown you on this particular account,that was two hundred and sixty bucks in the hole.
Fifth third thought that I was going to pay all these fees,that’s my story. If you find yourself in a similar situation where you’ve racked up one fee after another,you can simply walk in there and look the managers straight in the eyes and tell them what you need them to do. I don’t talk to a teller,the teller has absolutely no authority to mitigate these fees.
You have to sit down with bank manager,I’ll give you one more tip. I walked in at five minutes until closing,if you walk in a five minute until closing and ask the branch manager to manage things for you,he or she is going to have to sit down there whether he wants to or not. You can take up as much time as you possibly can and you can complain,you can say that you don’t want to pay bank fees and you’re not going to pay bank fees and all these things are going to be reversed.
After you’re talking about 20 minutes,the bank manager will leave at five o’clock because that’s what they do,they don’t stay any longer than they have to. So if you sit there past closing time and talking to that branch manager who wants to go home,he will give his suggestions,that’s exactly what I did.
I hope this helps out other people who are being badgered by banks with outrageous fees,this tells a little bit about how I managed to twist my bank’s arm and make them see my point of view and make them reverse the fees that they had accrued through no fault of my own.