Description: The article is about florida blue login. The author shows how to complete the enrollment process in Florida Blue. In this article, you are able to make sure that you are ready to use the enrollment method from Florida Blue.
Once you login to Blue Cross, you will see that our direct enrollment link is available, we’re going to go through that. I want to make sure that everybody is comfortable with how that’s going to work. Anyone who has an identified issue needs to send me an email with your full agent number, they have already identified some agent numbers. We need to send that up to Florida blue, you’re going to have to let me know that.
There are a couple of steps that you have to do in order to make sure that you are correct. The first step is that you’re going to go to the CMS portal, that’s going to be portal or CMS portal gov, you need to make sure that you log in to the right place. You also need to verify roles if you can log in here with a username and password.
This is the username and password that you are going to need, that changes every 60 days. If you’re having problems, these are the steps that you’re going to take. Step one, try and log in to the enterprise portal wonderful. Once I’m in this screen at this point, I’m going to click request access, we are going to make sure that we have access to this system, you can view your roles on the right hand side.
If you look at a role, you need to make sure that you can view and manage your access, you need to make sure that you have this right. If you don’t have this on your screen, that’s why you have a problem, you have not added your role, you have not completed your enrollment for the federal marketplace, therefore you won’t be able to get in.
You should go and verify this before I start hunting around or working with Florida blue to get a resolution. If you don’t have this access for the federal marketplace, you are not going to be able to get in. The username that you use to log into this website is the same username that you’re going to need.
Let’s go back to Blue Cross. We are in the Blue Cross website. When I click on the direct enrollment, it’s going to bring me to a nice screen with our name and our national producer number. Everybody on the call has gone through the slides, you need to make sure that they’ve seen this before, this is not the first time that you’ve seen it.
If you are going to use this, you need to clear your cookies and history and cache, that is a problem that we had last year. Chrome is definitely working, it works well. If you’re going to use Firefox, you should clear your cookies between every session and every enrollment. I would recommend chrome. Once you click on there, you have a couple of options.
I would not use the subsidy calculator, that’s what you’re going to use. We are going to do an enrollment, you are going to click on the green button that says go to market place, when you click on that button, you are going to notice that another window is going to open, you have to be clear and conscious that you can’t close this page.
If you close this page, you will not be able to return to the issuer website. When you go to this site, you are going to see a pre-populated username, do not change it unless that is not the correct username that you have in your CMS portal located, it is not the customers username, it is your username, it is your password that you use to get into the enterprise portal.
I will put in my username, I will click login, it didn’t work. Maybe I typed in the wrong number, let’s try it again, it’s not working. It is a perfect example of why we may have issues. What should we do? The first step is that we can close up all of these windows, I can exit out of Chrome, let’s do that.
This is a perfect troubleshooting situation, we can make sure that we are all on the same page, let’s close the enterprise portal, let’s close all of this, let’s go back into chrome and let’s try it again. Before I start, I’m going to clear my history, I’m going to clear my browsing history.
I am going to clear everything, let’s go back into blue cross, we are going to login again. I am going to click on my direct enrollment, it opens up my secondary populated window, it’s working, it is clearing my cookies, I have solved my solution, that’s what happens.
There are your options, you can start a new application or look up an existing application. If your client is already enrolled with another carrier and you want to attempt to look up an existing application, you can go and start a new application, this screen is a little different than we saw last year so you can still find an application on this screen or we can start a new one.
We would click on start a new one, you will realize that you are in the application, you are not going to have to set up a username and password for your client, we will simply start the application, we can save and continue this, you will continue finishing the application process. When you get to the end of the application, there will be a button very similar to the one that you see on the top, that will say return to issuer website or enrollment website.
For our demonstration today, I will not be able to show that to you because I am not processing a full application, but what will happen is very similar to what we dealt with last year, we would return to the enrollment website, at that point it will bring me back into Blue Cross.
I will review that briefly with everyone. You have to remember that you are not creating a username and password, it may remain very consistent, we are going to look at that, our system is temporarily down after we go through the application process. We can view eligibility results. At the bottom of the screen, you will see the button that says go to the issuer website.
When you click on that button, it’s going to bring you back into blue cross, these screens will remain consistent, you will apply the subsidy amount that you have and you cannot leave this page. Once you are here, you have to wait because the marketplace is communicating all of the information back to Blue Cross.
On this page, you will select who’s the primary applicant, you will select the plans and complete the enrollment, that will remain very consistent. If we go back into blue cross at this point, we should all be very comfortable with the filtering of the plans, you need to make sure that you can see all the appropriate plans, let me go through them quickly, we need to make sure that everybody is comfortable with these filters we have.
These filters are new for this year, they are a little different than we dealt with last year. Those of you who have not been doing under 65 sales won’t see this. When I come into here, I have my option for 2014. You’re doing an annual election period selection through the marketplace, so you’re not going to have this option. You will add the plans.
When you go through that, it’s only going to show you a small selection of plans, I’ve gotten the multitude of calls, I only see three plans or four plans, there is a button on the top left that says show favorite plans, you must uncheck that button and you will see all plans available for this particular County.
You will also have some features such as filters, you can look at that. For example, if you only want to look at blue select plans, I would not recommend utilizing the plan families, but the bronze plans in the meta-level is a good option. If someone is highly subsidized and you only want to look at those plans, you can select that level to look at those plans.
You should be conscious of the network. If I want to see all the silver plans, I can see the silver plans, that would be available for me. I will follow the path as I normally do. If I want to compare two plans, I can select the two plans. The only difference you will see when we’re doing a non marketplace plan compared to an off marketplace plan is that the subsidy amount you selected will be subtracted.
You will see base policy premium minus the subsidy amount for the total, at that point, you can scroll down, you can update your proposal, once you select the plan that you would like, you would click apply as you would normally do, you will not see this screen because you will be in open enrollment and you would go through the application and collect the first month’s premium.
The first month’s premium will be taken within three to four days of the application, those individuals are not prepared to pay now. I would be very leery of that, individuals are not prepared to pay now may have the opportunity to pay in a few days, you can complete the application, you can select and take the payment information and process that at a later date.
Anyone who is switching from one carrier to another should remove themselves from an automatic payment option from their current carrier. For example, if Kirk is talking to someone and they are on an united Healthcare plan or a Humana plan, you may want to let them know how to contact the carrier, don’t talk about any new plans, don’t get resold into a new plan, it’s only a matter of making sure that they do not get charged by the other carrier.
CMS has some issues with communicating files and different information over to other carriers, you need to make sure that you understand that, that could happen. In the rest of this email, there are a few other things that I think are very important for everybody to understand.
I also have an affordable care act button up that I would recommend everyone start using. Last year, we had a lot of identified issues that could have been solved by better understanding of the processes, when it comes to citizenship documentation, you need to make sure that you are saving all subsidy eligibility.
Those subsidy eligibility notices must be saved with recovery ability. If you need to produce that subsidy eligibility letter, you need to be able to do it, you can log into the marketplace and do that. You have to remember that your clients are required to create a marketplace account after the enrollment, you don’t need to tell them to do it.
On January to February or march, we can finish the enrollment, they won’t have a marketplace account, they need to take that subsidy eligibility notice after the first year or some other time after the enrollment is already completed. They need to create a username and password so if they need to report a life event, they can do that.
We can eliminate a lot of customer service headaches. We need to make sure that they understand where the provider directory is and how to use it if they get blue care. We need to make sure that they understand how it is treated if they travel, we need to make sure that they understand how to find drug coverage if it is required, if they understand their effective date, we need to make sure that they understand how the payments work, if they select a paper bill, they will be terminated.
They have to understand that claims. If they get a late payment, that claims will be suspended if that payment is not received by the 16th of the month, they need to understand what their monthly premium payment is and how they can pay it.
CBS will be available to take cash or credit card payments for ongoing subsequent payments after December 15th. Those are not for binders. On January or February, if you would like to make your other payments at CVS, you’ll be able to take your Florida blue identification card into CVS and make a payment by utilizing cash, money order or credit card.
We need to make sure that they understand what they need to do if there’s income verification needed, We need to make sure that they understand what they need to do if there is citizenship verification needed. You’ve done such a wonderful job, they would like to introduce you to any friends or family because the best compliment you can get is a referral.
The best thing that we did last year was that we made a smooth bullet pointed process for our clients, we got a lot of referrals. If I was going to court, I would not go by myself, I would take an attorney. I want to remind everyone of the new federal poverty level chart and I’ve included this in the email that everyone will get after we get off the call.
We need to understand the chronic care programs, we need to cover diabetes, high blood pressure, cholesterol, asthma and mental and nervous disorders. For renewals, your clients need to call 1 866 503 3875, that is the number that you’re going to direct them to.
You need to make sure that you’re doing that, the subsidy eligibility needs to be sent to all of your sales along with a closing email that I’m going to send to you. We have closing emails and instructions, I am going to teach them on how they can understand the provider directory.
We will be able to send that out to the clients. They cannot make changes to the selection unless they have a life event. Once December 15th passes and they’ve made a selection, they’re not making any other changes. I hope we have a fantastic experience, it is going to be a great open enrollment, we’ve got a lot of good things to offer, our Florida residents should be excited about it. I am looking forward to do it.