As a teller, you’re on the front lines when a customer comes in for an opportunity. My name is Evelyn Perez and I’m a teller here at Citizens Bank, my name is Richard Nicola and I’m a senior teller here at Citizens Bank. Prior to this, I was actually at high-end retail, if you want to come to the bank, you need to have personality and knowledge in the bank.
It is very smooth to start life here at Citizens Bank, because the training is great and very hands-on, after the training, you will be very motivated and ready to work.
The most challenging part of being a teller is operations, there are a lot of responsibilities when it comes to sales and make sure that your branch is successful. I personally like the interaction with the customer, I like being able to offer them a service which I can help them with. If you need home equity, mortgage or high-growth savings, we could do more to offer you a better service.
Great customer service is defined through our actions of how we treat our customers every day. I’ve started out as a teller, you don’t need a college degree to get started, I don’t have my degree and I’ve been in the company for over 90 days now. And there I have Mia’s ATM custodian and plans for me to be a Flex banker which definitely makes me feel a sense of pride. When I go home, I feel good because I know that I’ve been helping people all day.