I want to give you a brief update on what’s going on with my loans. I mentioned last week when I made my two-year update, I’ve had some problems with Navi and trying to figure out what exactly my payment is going to be and what kind of payment plan I’m on.
I’ve tried to call them, I’ve also emailed a customer service and I can’t get a straight answer out of anybody, as to what’s going on makes it really hard to budget. When I don’t know month-to-month, what my payment amount is going to be and I can’t get an answer on whether I’m going to be put back on that rate reduction plan.
But just a brief overview of that from April 2016 to April 2017, I was on a payment plan where on the 15th of the month. They would pull out 22590, that was the combined payment for two loans, but that was on the rate reduction plan.
So rate reduction plan lowers interests and wrenchers rate and the payment amount. So in early May, I receive notice from them and I needed to update my financial information I did and I got a confirmation from them. They received it and said they would process it, but I never got any further correspondence about that.
So my payments were always pulled out on the 15th and the payment was for the following month, so that last one they pulled out April 15th was for the payment, that was doing May 4th. So I waited until May 15, thinking they were going to pull the payment out and they sent me an email back and said you were on a payment plan.
And this would have been a good time to set up a new payment plan with me, but they didn’t offer that. So they said you didn’t pull it out in May, because your payment plan ended in April, so I was confused because it didn’t show that any amount was due. When I logged into their website, which there should have been an amount.
So I went ahead and I paid the 22590 again, but for some reason, they’re apparently just weren’t a payment due for May. And I don’t know how that’s even possible, because when I paid to see that April payment was taken out was for May. So when I paid in May, that was actually for the payment that wasn’t on. That should have been applied to the payment for June 4th.
I don’t know some amazing April pay for May, May was supposed to pay for June, instead, there wasn’t a payment for June and it was applied to July. I think it was maybe the 1st of July, they updated their website and they applied what I had paid in May toward June, they’d applied it to July.
So then it gives me a remaining balance of twenty seven dollars and sixty-five cents. So for my July 4th payment, I paid the twenty seven dollars and sixty-five cents. And after that, I have continued to try to get in contact with them about the rate reduction plan. And am I going back on this or what if I’m not? What is my new payment amount going to be, what is my actual payment date?
And no one seems to be able to give me a solid answer on anything and it’s frustrating. So I logged in this morning, and now it shows a payment due for August 4th, but it’s only for the larger one. It shows payment date of August 4th for both the large and the small loan with a small loan of $0, and the large loan is 26574.
I don’t know where these payment amounts are coming from, because it was 22590. And then it raised for July dat 290 something and now it’s 26574 and zero for the other one. Why would there not be a payment due, how didn’t you have any payments? I mean I’m not complaining, because I’m struggling to get this money together to pay this.
But what is going on and I can’t get any answer out of them, so I can’t budget month-to-month. What I should or what I need to get together to pay these? If any of you had any dealings with navien, let me know, I have been paying on these youth loans for five years now, and I’ve never run into anything like this.
But it’s frustrating when you contact them either by phone or over their internal email system, through the website button, no one knows what is going on and it makes me nervous that I’m going to miss a payment or something like that. And it’s frustrating that I should qualify for the rate reduction program, because my income is less than it was last year.
So I qualified last year I should qualify now, but can’t get any response. So if you know anything about that, let me know down in the comments. If you haven’t taken in some yet, go ahead and subscribe to follow me on this journey. And hopefully in the next couple weeks, I’m going to have a big update for you likewise got my fingers crossed on that one. But make sure you follow me along while I get my financial house in order. I appreciate the views and thank you.