Netchex Client LUBA Testimonial
There are 93 employees working in Luba workers comp, and we’re all working in an office in Baton Rouge. This year we have actually started writing business in Mississippi and Arkansas, but all our staff are in Baton Rouge. We were an insurance company and now we’re actually the second largest workers comp writer in Louisiana. So we’re very proud that we are the prior to go to net checks.
We were processing our payroll in-house, manually doing all of the filings and everything. As we started looking for a company to handle that for us, we came across net checks, things have been much easier since then because they did all the work, and we used a lot of customized reports.
We may be looking for those who have degrees from LSU, and those can be pulled out in two minutes because we’ve entered a customized college degree field. And we have X number of employees graduated from LSU, we pulled them out in two minutes which is much easier than going through 93 employee files to figure out who is graduated from LSU.
When we enter the payroll, hit run, and we are able to run the reports and feel confident that we know when the direct deposits are made and all of our employees are being paid the correct amount. We know the benefits recover is right, we’ve deducted what we need to deduct and then we can move forward.
When something’s wrong while we are doing a payroll, we can call Christina back and she will tell us how to fix it, if it doesn’t fix, we can call three or four times. It never feels like we are imposing on them for silly stuff. So it’s been a great experience all around and the service which has been fantastic.
Our company uses live people, a receptionist instead of voicemail, that’s what we get at net checks. If you call your receptionist is not here or not available, you don’t just get defaulted into a voicemail. Another person is offered and they’re always able to help, even though they’re not your receptionist. So you get help right away whether yours is in or not. Basically you enter, within the hours and payroll is done, it’s just seamless. There’s no effort that all taxes are covered and paid, you get your pay stubs and we distribute the text, so I mean it’s made our life really easy.