Description: This passage is mainly about wells fargo activate card. In this passage, the writer says Wells Fargo has sent him a replacement for a card that he never has, but they couldn’t explain why. They could not identify a card that he has, but they could identify a card that he has never had.
Welcome to Wells Fargo, please hold while I transfer you to a banker, it’s Steve, the reason for my call is because last night I received an email telling me that my new bank card had been shipped, I currently have two bank cards on this particular account, neither one of them are closed to the expiration date.
I did not request replacement cards and so I called you last night to find out why this card was being shipped to me and I wasn’t given a very clear answer, so then I contact you again today and I am told the reason that the card is being replaced is because I have reported it lost or stolen in November of 2012.
The woman that I speak to tries to come up with a reasonable explanation and tells me that I have two cards on the account, I already know that neither of the cards has the number ending for 9:34, neither of the cards is in my possession and in that number she is going to start an investigation into why this card is being sent to me when I don’t request it and haven’t reported it lost.
Then promptly hung up on me, that’s not correct, the card that I have in my possession does not expire until December of 2015, so it’s more than a year away and the other card that I have in my possession expires in July of 2016, so neither card is closed to expiration, the debit cards that I have in my possession and in seven five six five, and the other ends in two four zero zero and it’s odd.
The woman that I am speaking with before you tells me that the card that I have ends in seven five six five which has been deactivated, because I have reported it lost or stolen back in November of 2012, then she tells me that I don’t have a card ending in 2400, but it’s sitting here in my hand, that’s very odd because I have it in my possession.
The only reason that I’m concerned at all is because I’m involved in a major fraud dispute with Wells Fargo now, and you identity theft Department last month, they have a copy of my driver’s license and social security number on social security card to a fax number that they have dictated to me which I have on recording.
Two days later when I called to ensure that they had in fact received that documentation, I was told that the fax number that the documents were sent via a Wells Fargo branch which was not a Wells Fargo fax number, so Wells Fargo now has my a copy of my driver’s license and social security card floating around.
Now I get an email notification from you telling me that you’re going to replace a card and you ship the card to me that ends in numbers that I don’t have cards for, that’s very odd because the card that I have in my possession ends in 2400, it expires in July of 2016 and it’s used, I don’t know how you cannot show a card that I have in my hand, but I have it in my hand and it is valid.
That’s odd because I don’t have a card ends in four nine three four, but you’re telling me that you’re replacing a card and it is shipped to replace the card that I have ends in four nine three four, and I’ve never had that, I have a card ending in four nine three four, we have a problem here because I have a card ending in 2400 that you tell me that I don’t have, and I don’t have a card ending in 4934 which you tell me that I have.
I am the card holder, the only thing that makes sense is that Wells Fargo cannot identify cards that I have in my possession, I would ask to speak with your supervisor except for I have spent two hours today on the phone, and the only information that Wells Fargo has been able to provide to me is that they’re sending me a card that I have no idea what it is.
I’ve never had a card ending in those numbers, you can identify it as a card on my account, I’ve never had a card with those numbers, and you can’t identify the card that is on the account, so I think what I need to do is to hang up, regroup a call back and ask to speak to a supervisor who can give me some information.
You know why I don’t want to spend any more time on the phone with Wells Fargo who is obviously so frickin and confident, they don’t even know what they’re doing, they don’t know what cards are sending out attached to what accounts, and I don’t want to talk to you anymore, today let me hang up and regroup, and I will call back and ask to speak to a supervisor later.