Description: Wells Fargo is making more than a billion dollars of checks deposited through the CEO mobile channel which benefit and make their customers’ lives easier.
We had more than a billion dollars of checks deposited through the CEO mobile channel and our customers are loving it, and the usage has been increasing a lot in the last few years on CEO portal and CEO mobile channels.
We have a lot of different types of customers, we have customers or small to mid-sized businesses, so you can think of this as a architecture firm, an interior decorator firm. We have a lot of large businesses with distributed operations all across the nation, and they’re allowing the staff in the field to be able to take a picture of the check. Then deposit it and the check is already in the bank, and the company can have access to the funds, which really improves cash flow. It allows companies to have access to funds and also know which customers paid and which customers are pending payment much quicker than they used to do before.
Our mission at Wells Fargo has always been listening to our customers and try to make their life easier and simpler by offering convenient and secure banking services, and we’re going to continue to do that. One of the challenges we see right now is that a lot of our customers on the commercial side have better technology in their pockets and in their living rooms at home than they do in their offices.
So one of the things we want to do is to make it simpler for them when they’re in their office, when they’re conducting business to access applications and make them simple to use, easy to understand, less clicks. We want to make sure that our customers can access the information from any device, they want to use from anywhere, they want to be ideally. We want our customers to be untethered from their desk, so they can balance work in life and they can be more productive and feel in control of their finances.