Description: This is a passage about the navy federal login. Navy federal credit union is serving millions of members who are or are related to service members and employees with the Department of Defense. The credit union offers a range of depository banking and lending products as well as business and investment services.
I travel year-round, I’ve got a note, I’m going to notify you every thirty days and my travel plans, you’re going to turn around, take my credit card and make it work which means that I got a call, a computer won’t take my input, I get irritated.
There’s somebody over there, there’s somebody I need to be able to talk to, banking should not be this hard, banking absolutely should not be this hard, this is what happens when you don’t punish criminals who steal, you make innocent people go through filing travel plans with their bank every 30 days.
The thing I want to do is to get customer service from Navy Federal Credit Union, this is not how I want to start my morning, this is how to irritate people, you’re going out on blast, I don’t know what you’ve been told, I’m going to run down the story for you, you will understand where I’m at.
I went out last night to buy groceries, I tried to use my credit card, it’s declined at four times in a row, I used a different credit card that I’ve been using all over the country and had not been shut down, it’s a Discover card, so I got my Visa card attached to my bank account, I’ve got a Discover card, I’m using exactly the same way I’m using this Visa card, I use it to separate expenses.
I get that turned down, this morning at 6:30 I get a phone call from Navy Federal Credit fraud, I know you’d have branches all over the country, why do you call somebody at 6:30 in the morning? I would think if you had a robot call, you could program that.
It doesn’t call anybody in the United States before 9:00 in the morning, I thought it should wait, then I received a text after that, I don’t ever respond to anything like that, I called sources where I have the phone number, I called your phone number.
The first thing it does is to take the trouble robot, there’s not a person, I’m not talking to a person, that’s where the struggle begins, because it asks for my account access number which I put in, then I put in it again because it said it didn’t recognize my keystrokes, it keeps saying that we didn’t get that response.
It never says let me take you to a human being, so I hang up, I call again, I have the same problem, on the third try it recognizes my inputs and then asks me if I’d want to take a survey after I’m done being taken care of, so I press yes because I definitely want to take a survey after I spent three times trying to even get to a survey.
Then I get somebody on the phone, he’s talking to me, he explains to me that I have to file my travel plans with every 30 days or my credit cards is going to get shut down because it’s getting used in different states, but I travel for a living, that means that every 30 days I’m going to have to contact you and tell you where I’m going.
He says that’s easy because it’s in your app, then he tells me to pull up the app, I pull up the app, the place where travel plans are supposed to be doesn’t exist on my app, that means that I have to call you and hope that your phone recognizes my input so that I can tell you my travel plans, I can use my visa card exactly the way I can use my Discover card without calling a person on earth.
Discoverer doesn’t cause me that problem, I can quickly get rid of using Navy Federal Credit Union, I will go to some bank and open me up a Discover card because I’m not going to sit here and contact you every 30 days to tell you my travel plans, that’s not going to happen.
We’re going to either figure out a way to fix it that I don’t have to do that or I’m going to take my business elsewhere, that’s how we’re going to solve this, you should be able to note on my account that I have given you authorization to update it every 30 days and tell people that I am in a different state, because that’s how I operate 365 days a year.
If you think I’m going to make a note on every 30 days, I have to update my bank on where I’m going, that will not be happening, you can’t put a note on my account when your fraud Department goes over because I’m in a different place, that’s where you do something to provide me a service because you’re my bank, I shouldn’t be providing you a service because I’m your customer.
I’m going to keep doing everything exactly the way I’m doing it because of my Discover Card, I don’t have a problem with it, being my customer service point between Visa, I should be able to tell my customer service representative, she will put a note on my account so that somebody can look at it.
That’s what I do for a living and that’s why I’m trying to tell you in one phone call rather than 12 phone calls to do what I should be able to do, when I tell you I travel for a living, that should become the normal from my card, you can’t guarantee that it won’t happen again, but I can guarantee you it does.
If it does, it’ll be the last time, I’ll guarantee you that, I don’t know who you talk to or who runs a company or who takes complaint, but if you’re going to make my banking difficult, there are thousands of banks that will make it easy.
You’re making it difficult, I am not going to file travel plans, I promise you that that’s not going to happen, I will take all of my business including my IRA and everything to another Bank that will treat me like a customer, you are my service provider, I am your customer, we’re going to find a way to make this work or I’ll find another bank.