Description: The article is about ncsecu login. This is author’s horrible experience at SECU in Matthews NC. She was laughed at by a bank teller. This article shares a story in regards to SECU new software system which required customers to identify their personal or work phone numbers to access their personal bank accounts.
I called back to that branch and I spoke to the branch manager Danny Neil,I explained to him what happened,he said I would call you back,he was a little bit shocked about what my accusation was. I gave him my number to call back,he called back within about 15 minutes and he apologized a couple of times for the misunderstanding. He said that was totally not Debbie’s character.
When we were talking in depth,he said there was a new system that State Employees Credit Union was putting into place,that was when a customer comes in or calls in to the help center by their phone number,they’ll pull up all the information. I still don’t think that’s a good practice. If someone is have your phone number,they could pull up all your bank account information because that’s the way they explained it to me,this is the purpose of them asking me my numbers,that’s wise,it doesn’t make sense.
I don’t understand how to use the phone number to access customers information,nevertheless that is state employees credit unions’ way of doing things. Now I am going to change my phone number if you want to know the truth,this is giving me a headache honestly,but I want to make this because I totally feel at a loss. I emailed the corporate department after I spoke to Danny Neil who is the branch manager at the Matthews Township of the State Employees Credit Union,I still was not satisfied,I was not at ease to hear his response.
Danny Neil told me that Davey Farris was an accountant manager there,he was the account executive,he said that she has been there for 20 years. She has been there 20 years but at that time she was in position as a teller. His response is that she’s an account manager and she has been here with 20-something years with State Employees Credit Union,I can’t take it as a response.
That’s not an answer for her behavior,her laughing at my question about why she need my current phone number and my current work number,that is not suffice enough to explain to my experience,that can’t heal me up from my humiliation. He didn’t follow protocol and update his customers information.
Apparently she has longevity in the company,but she doesn’t have any reason to treat anybody unfair. That was the way he made me feel like,she didn’t have any reason why she would treat anybody unfair because she has longevity and a company while I’m a customer trying to make a deposit.
That was the way he made it seem to me. Nevertheless I heard his side that he said he would do any type of reprobation or any type of disciplinary in-house,he said he would send me a formal apology. I was still not at peace but I said goodbye and thank you. I sent an email to corporate firstname.lastname@example.org,I sent an email there which routed to a person named Mike Shelton.
Mike Shelton gave me a call which went to voicemail because I was at a prayer retreat,he left a voicemail I called him back,we played phone tag probably twice because I was in between prayer meetings. When I finally had a chance to talk to him,he asked me what happened,I gave him the same story I gave to Danny meals,he said he received the email and he was quite baffled by it because he said the same thing to me.
He said they acknowledged their co-worker Debbie as an outstanding worker,however he surely did not make me feel comforted. She could have possibly stepped out of her character about humiliating a customer for them asking a question about why she was asking personal questions of customer.
He gave me all what he could give me as far as saying his apologies and same thing such as that was not her demeanor,she has been at the company 20 years and she was an Account Manager,he said all this meaty stuff about her to me,but there was nothing about me,nothing about how valuable I was as a customer even though I’ve only banked with them five or six years. I’ve only been in the banking with them for only five or six years,where I am coming from doesn’t seem too weighty against their co-worker as an account manager. I’m not at peace about it.
Mike asked what I expect to happen at this point or what I expect to come from,I told him my response was I have to speak to someone else about it,I want to talk to a Account Representative or a counselor who has also dealt with unfair treatment. It has never happened to me before,I never had this problem,this is my first time coming into this particular banking center. It took me by shock,I don’t know how to answer that question but I’m not at peace about it.
I made this because I need people to recognize when they’re not being treated fairly,it is their heart earned dollars,in my case it is my husband’s heart earned dollars,he gave it to me to deposit in my account. I can have a great weekend and to get ready to get my weekend started. The closest bank at that time to my husband’s job was the one,I’m from Matthews Township,I went in to the banke quickly to get my money deposit and move about my weekend. I went in there on Thursday the 29th about 12:30 am.
I felt humiliated,I didn’t know if it was my fault that I had a question. All I was saying was that you have to speak out about it when you think that people are treating you different than they normally treat anybody,if you’re not knowledgeable,you don’t have to accept anything,you need to let somebody know.
Don’t be easy about it because I know that people will walk over you,it has happened in so many different cases and things all over the place,people don’t say anything,they sit silently. But think about it,is your money easy to come by? If it is,then so be it,let people who is on the other side of the counter depositing your money and moving your money from here to there in your different accounts.
If this message is read or listened to by any State Employees Credit Union employees or Account Manager executives,it does not matter how long you have been with the company,anyone can come out of character. The simple fact is that sometimes people read one another different and maybe Debbie read me different that day. Maybe she was having an off day.
Maybe she felt like picking on someone at the time,maybe she was upset because she was a Account Manager operating in a bank teller position,maybe she was not feeling good about that position she was using that day,maybe she took it out on me who is a vulnerable customer,maybe that’s the reason why she laughed at me out loud.
She was not happy about the position she was working in at the time. I expect they’ll contact me once they see this. But my feelings are still the same,I expect acknowledgement that I am a customer and I was embarrassed and humiliated.
One more thing,Mike Shelton who said that he was over both of the Bank Center in Monroe North Carolina that I normally bank at and the one that Matthews Township where I was embarrassed at,he said that they don’t have audio in their TV cameras inside of the bank,they only have visual.
The cameras are only pointed at the customer. Employees such as Debbie that has been working at State Employees Credit Union for 20 years knows that,she probably doesn’t have to mind her behavior because she know no one will take her 20 years’ experience away,that is the bank I have been banking with for five or six years.